FAQs

Question How can I purchase a Felix Matos piece?

AnswerYou can shop directly through our website. Select the piece you want, choose the available size, add it to your cart, and complete the checkout process with your contact and delivery information.

Question Are the pieces available for immediate delivery?

AnswerAvailability may vary depending on each piece. Some items may be ready for immediate delivery, while others may require confirmation. If you have questions about a specific piece, you can contact us before placing your order.

Question How do I know which size to choose?

AnswerEach piece may have a different fit or silhouette. We recommend reviewing the product description and contacting us if you need help choosing the best size based on your measurements.

Question Can I request a piece in another size?

AnswerIn some cases, yes. This depends on the design, fabric availability, and production capacity. You can contact us to confirm if the piece can be made or adjusted in another size.

Question Do you make custom pieces?

AnswerSome pieces may be available by special request, depending on the design and atelier availability. For custom requests, please contact us directly so we can evaluate the details.

Question Can a piece be modified?

AnswerModifications depend on the design of the garment and the type of adjustment needed. Not all pieces allow changes, so we recommend confirming before purchasing.

Question Where can I see the details of each piece?

AnswerEach product page includes a description with the main details of the piece, such as silhouette, color, fabric, fit, sleeves, appliqués, removable elements, or any special design features.

Question Are the pieces limited edition?

AnswerMany Felix Matos pieces are produced in limited quantities. Availability may change quickly, and some garments may not be reproduced in the same way again.

Question Are the pieces limited edition?

AnswerMany Felix Matos pieces are produced in limited quantities. Availability may change quickly, and some garments may not be reproduced in the same way again.

Question How does shipping work?

AnswerShipping is coordinated after your purchase is completed. Delivery time and cost may vary depending on your location. Once your order is confirmed, you will receive the necessary delivery details.

Question How does shipping work?

AnswerShipping is coordinated after your purchase is completed. Delivery time and cost may vary depending on your location. Once your order is confirmed, you will receive the necessary delivery details.

Question 10. Do you offer international shipping?

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Question 11. How long will my order take to arrive?

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Question 12. Can I pick up my order in person?

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Question 13. What payment methods do you accept?

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Question 14. Can I reserve a piece?

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Question 15. Do you accept exchanges?

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Question 16. Do you accept returns?

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Question 17. What should I do if I receive a piece with an issue?

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Question 18. Do sale items qualify for exchanges or returns?

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Question 19. How should I care for my garment?

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Question 20. Can pieces with appliqués or removable details be washed normally?

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Question 21. Can I wear the pieces of a set separately?

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Question 22. Are sets sold complete or as separate pieces?

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Question 23. Can I buy only the top or only the bottom from a set?

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Question 24. Can the color of the pieces look different in person?

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Question 25. How can I contact Felix Matos?

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