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Customer Support
Personal Assistance for Your Felix Matos Experience
At Felix Matos, every detail matters — from the way each piece is designed to the way we support you throughout your shopping experience.
This support channel is here to help you with order questions, shipping coordination, product availability, sizing guidance, special requests, and any assistance you may need before or after your purchase.
Please complete the form below with as much detail as possible so our team can review your request and get back to you with the proper assistance.
Order Assistance
Questions about an existing order, payment confirmation, or purchase details.
Shipping & Delivery
Support with delivery coordination, shipping availability, address details, or special delivery requests.
Product Availability
Questions about whether a specific piece, size, color, or collection item is currently available.
Sizing Guidance
Help choosing the right size or understanding the fit, silhouette, or details of a garment.
Returns & Exchanges
Questions about exchange eligibility, return conditions, or post-purchase assistance.
Special Requests
Assistance with boutique requests, styling questions, collection inquiries, or personalized support.
Frequently Asked Questions
Our team can help guide you with sizing, fit, and garment details before you place your order. If you need assistance, please contact us with the name of the piece you are interested in, your usual size, and any specific fit concerns. Because some Felix Matos pieces may have distinctive silhouettes, we recommend asking before purchasing if you are unsure.
Orders are processed after payment confirmation. Delivery times may vary depending on product availability, order volume, delivery location, and courier availability. For orders within Santo Domingo, Distrito Nacional, our team will coordinate the delivery details once your order is confirmed. For locations outside our standard delivery area, please contact us before placing your order.
Return and exchange requests are reviewed according to the condition of the item, the type of piece purchased, and the timing of the request. If you need assistance with a return or exchange, please contact us with your order number, the item name, and the reason for your request so our team can review it properly.
