At Felix Matos, the experience of receiving your order is part of the journey. Each piece is carefully prepared so it arrives with the attention, presentation, and care that reflect our brand.
Please review our shipping details below to understand our delivery coverage, processing times, order requirements, and available options for special requests.
personalized, and coordinated by our team. Once your order is confirmed, we will review the details and keep you informed about the next steps for delivery.
We currently offer delivery within Santo Domingo, Distrito Nacional.
For orders outside our standard delivery area, we recommend contacting us before placing your order. This allows our team to confirm availability, estimated delivery timing, and any additional shipping costs.
Complimentary shipping may be available on eligible orders over DOP $300, meaning three hundred Dominican pesos, within Santo Domingo, Distrito Nacional.
If your order qualifies, our team will confirm the available shipping option during the order or checkout process.
Orders are processed after payment confirmation.
Because Felix Matos is a small, carefully managed fashion brand, processing times may vary depending on product availability, order volume, and the type of piece purchased.
Delivery times are coordinated once the order has been processed.
Estimated delivery may vary depending on location, traffic, weather conditions, holidays, courier availability, or other circumstances outside our control.
Please make sure your name, phone number, email, and delivery address are correct before completing your purchase.
Felix Matos is not responsible for delays caused by incorrect, incomplete, or unavailable contact or address information.
For pickup options, special delivery arrangements, or orders outside Santo Domingo, Distrito Nacional, please contact us before placing your order.
Whenever possible, our team will do its best to accommodate your request.
Our team is here to help with any shipping questions or delivery coordination.
Email: fmmktuse@gmail.com
Phone: +1 809 990-7622
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